• Safety and emergencies

  • Complain to us  Emergency phone numbers

    If you have a power cut or a gas leak, you need to speak to the right people as soon as possible. So if you've got a gas leak, call 0800 111 999. If you've got a power cut, you'll need your local electricity distributor.

  • Power cuts advice  Power cuts advice

    It's worrying when the lights go out. Our tips and advice can help you cope if you have a power cut.

  • Link to gas leaks advice  Gas leaks advice

    A gas leak can be very dangerous. Be prepared by reading our guide to what action you should take and what you should avoid if you have a gas leak.

  • Gas and electricity safety advice Gas safety &  electricity safety

     Our gas safety advice gives you useful safety tips including information on the Gas Safe Register. Our electricity safety advice is designed to help you keep your home and loved ones safe.

  • Padlock icon  Energy theft

    Tampering with a gas or electricity meter is very dangerous as there's a risk of electrical shock, electrocution, fire or a gas explosion.

    If you suspect your gas or electricity meter has been tampered with, or you suspect another householder of tampering with their gas or electricity meter, contact us immediately on 0800 975 0503. Your call will be dealt with in the strictest confidence.

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    Find answers to the most common questions our customers ask us.

    Visit the FAQs