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Southern Electric has been supplying energy to homes across the south of England for decades. Now our water customers will benefit from the same award winning customer service** that over 9 million of our energy supply customers receive.
These documents give an overview of our standards and the service we provide to our water customers:
PDF file: Welcome to Southern Electric Water (176KB)
PDF file: Great Customer Service on Tap (210KB)
For further information please read about Our Promises to You. This document can be found on our regulatory information page.
All new customers in the areas we serve will be connected to our water supply system with a meter. This means you will be able to see exactly how much water you use and allows accurate and timely billing.
A summary of charges for each of our supply areas is available below:
PDF file: Old Sarum, The Portway, Salisbury (41KB)
PDF file: Hale Village, Tottenham (44KB)
PDF file: Kennet Island Phase 5, 6 and 7, Reading (44KB)
PDF file: Bromley Common, Greater London (44KB)
PDF file: Park Views, Epsom (44KB)
PDF file: Graylingwell Park, Chichester (39KB)
PDF file: Kingsmere, Bicester (27KB)
PDF file: Great Western Park, Didcot (44KB)
PDF file: New South Quarter, Croydon (45KB)
PDF file: Barking Riverside, Barking (46KB)
PDF file: Abbotswood, Romsey (40KB)
PDF file: Brewery Square, Dorchester (41KB)
PDF file: Marine Wharf (44KB)
PDF file: Riverlight (44KB)
PDF file: Hills Farm Lane (39KB)
PDF file: Newlands (39KB)
PDF file: Heart of East Greenwich (44KB)
PDF file: Embassy Gardens (44KB)
A summary of how our water charges are calculated can be found in our Water Charges leaflet:
PDF file: Water Charges leaflet (966KB)
For full details of our water charges please read our Water Charges Scheme which can be found on our regulatory information page.
**Southern Electric is a trading name of SSE Energy Supply Limited, voted Best for Customer Service every year since 2006 in the uSwitch Customer Satisfaction Reports.
If you have any water supply problems or other emergencies please call us on:
0800 316 2190
Open 24 hours a day, everyday.
If you have any water queries please contact us on:
0800 980 1391
If you're elderly, disabled or have special medical needs and require extra help, please call our Careline on:
0800 980 1387
Our lines are open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.
For information and advice on carrying out a property conveyancing search for drainage and water please contact our Customer Service Team on 0800 980 1391.
Southern Electric is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ