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Moving house can be a very stressful time, but sorting out your phone and broadband accounts with us couldn't be simpler.
To move your phone or broadband to a new address, let us know at least 14 working days before you move, if possible. This gives us enough time to set
everything up so there's little or no interruption to your service.
When you contact us, we'll need to know the following:
We'll check if there's an available BT line at the new address that we can use for your service. If there isn't one, we can arrange a new connection for you. There may be a charge for this if an
engineer needs to come out. If any work needs to be done, we'll let you know.
Call us on 0800 294 4720* and one of our expert advisers will get the ball rolling.
It usually takes us at least 14 working days to get your phone service and broadband moved to your new address. However, don't worry if you let us know after this – we can still sort everything
out for you, but it may delay the switch at your new house.
Bear in mind that you'll be liable for any services at your old address until you tell us you've moved. This includes the phone calls that somebody else may make using your line, after you've
We'll try to keep your telephone number the same, but it depends where you are moving to. There will be a small fee if we're able to transfer the number to your new address.
Once you've moved, we'll close the account at your old address and send any bills to your new address.
You can find out about our talk phone packages, the call features you can add to your phone service, our
phone and broadband packages and our prices. If there's anything we haven't covered, take a look at our FAQs.
If you need a hand, you can contact us in a number of ways.
Contact us now
Find answers to the most common questions our customers ask us.
Visit the FAQs
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.