Southern Electric has been supplying energy to homes across the south of England for decades. Now our water customers will benefit from the same award winning customer service^** that over 9 million of our energy supply customers receive.

Our standards and service

These documents give an overview of our standards and the service we provide to our water customers:

 PDF file: Welcome to Southern Electric Water (176KB) 

 PDF file: Great Customer Service on Tap (210KB) 

For further information please read about Our Promises to You. This document can be found on our regulatory information page.

Charges for supply areas

All new customers in the areas we serve will be connected to our water supply system with a meter. This means you will be able to see exactly how much water you use and allows accurate and timely billing.

A summary of charges for each of our supply areas is available below:

 PDF file: Old Sarum, The Portway, Salisbury (47KB) 

 PDF file: Hale Village, Tottenham (47KB) 

 PDF file: Kennet Island Phase 5, 6 and 7, Reading (47KB) 

 PDF file: Bromley Common, Greater London (47KB) 

 PDF file: Park Views, Epsom (47KB) 

 PDF file: Graylingwell Park, Chichester (40KB) 

 PDF file: Kingsmere, Bicester (47KB) 

 PDF file: Great Western Park, Didcot (48KB) 

 PDF file: New South Quarter, Croydon (11KB) 

 PDF file: Barking Riverside, Barking (12KB) 

 PDF file: Abbotswood, Romsey (11KB)

How the charges are calculated

A summary of how our water charges are calculated can be found in our Water Charges leaflet:

 PDF file: Water Charges leaflet (966KB) 

For full details of our water charges please read our Water Charges Scheme which can be found on our regulatory information page.

^{**Southern Electric is part of the SSE Group, voted Best Overall Energy Supplier in the 2006 (two Reports), 2007 (two Reports), 2008, 2009, 2010 and 2011 uSwitch Customer Satisfaction Reports.}