• Pay your bills online

  • Pay your bill online quickly and securely

    It’s easy to pay using your debit or credit card. And you can give a meter reading and make payments online as often as you like. You'll need to pay each outstanding amount separately, but you'll be given the option to make another payment at the end of each payment.

     


    If you pay by credit card, you'll be charged a 1.5% handling fee for each transaction you make.

    Don't have an online account?

    Registering for an online account and you'll be able to:

    • Make secure payments on your account
    • Submit meter readings and get an instant up to date balance
    • View your bills and payment history
    • Go paperless and save £12 per year off your energy**

    Internet and Telephone banking

    Banking online or by phone allows you to make secure payments from your bank account directly to us.
    How do I use it?

    • You will need to speak to your bank to register for their phone or internet banking service.
    • You will need your gas or electricity account number, which is 10 digits long.
    • You'll also need our bank details:

    Account number: 90210170
    Sort code: 57-17-57

  • I need more help with this

  • I want to learn more about making payments

    What other ways can I pay my bill?

    We have a wide range of ways you can pay your bill. Our most popular way is by monthly Direct Debit, which can save you up to £80 a year off your energy bill.** Other ways include Internet banking, at the Post Office or by even using your mobile so you're sure to find a way to suit you.

    How can I find out what my up to date balance is?

    Register for an online account and attach your gas and/or electricity account(s) to it.

    Give us a meter reading when you've logged in and we'll give you an up to date balance straight away.

    What are your bank details?

    If you wish to make an online payment such as BACS, please use the following bank details:

    Bank account number - 00000000 (eight zeros)
    Sort code - 57-17-57

    I want to pay my up to date balance online – how do I find out what it is?

    If you have an online account, then it will show what your current account balance is when you log in, including any debits or credits. If you give us a meter reading, we’ll tell you your usage since your last bill and the cost. Depending on when you had or are due a bill we may rebill your account or use this reading towards the next bill.

    Can I make payments every time I update my online account?

    Yes, there's no limit to how many payments you can make online. You can login, give a meter reading and make payments as often as you like to help keep your account on track.

    Please note, if you pay by credit card you'll be charged a handling fee for each credit card transaction you make.

    I’ve just made a payment towards my bill - should I let you know?

    If you’ve made a payment it should show on your account within a few days, so you don’t normally need to let us know. But if you have a payment plan and you made your payment later than you were supposed to, you could contact us to confirm that your payment plan is still in place.

    Can I pay online using an American Express card?

    No, we don't accept American Express for online payments. We accept Visa, Mastercard, Maestro and Solo.

    I'm having trouble paying my bill, can you help me? 

    Yes, our trouble paying your bill section is there for anyone who is having, or thinks they might have trouble paying. We have a wide range of ways we can help and urge people to get in touch with us if they're experiencing any difficulties.

  • How do I set up and manage a Direct Debit?

    How do I set up a Direct Debit?

    It’s quick and easy to set up, all you need is your bank account number and sort code. You can either fill in our online Direct Debit form, or contact us and we’ll be happy to help.

    What information do I need to set up a Direct Debit?

    You’ll need:
    • Your personal details
    • Your house number and postcode
    • Your customer account number, if you have it
    • Your bank account number
    • Your bank sort code
    • A meter reading (so we can make sure you’re paying the right amount)

    How do I change my Direct Debit payment amount?

    Take a meter reading from your gas and electricity meter (it helps us to check how much energy you’re using). 
    Then ask for a review or suggest a new amount using our Direct Debit form.

    I can’t afford my Direct Debit payments, what do I do?

    If you’re having difficulties paying for your bills, we’re here to help. The best thing to do is get in contact with us. We’ll work with you and do our best to find an affordable solution for you.

  • How do I set up and manage an online account?

    I want to view my bills and manage my account online. How do I do this?

    First you'll need to register for an online account. You’ll then need to sign into your new profile and attach your account number(s) on your first visit. You can find your full account number on your bill, or if you've not had a bill yet, you can contact us and we'll help you attach your accounts.

    You'll then be able to view bills sent after your online account has been set up, update your meter readings and make payments. 

    What happens to my meter reading when I enter it online?

    If you’ve logged into your account and given us a reading, we’ll tell you your new balance and how much you’ve used since your last bill straight away. Or if you’ve given us a reading using our online form, it can take up to five days for your account to be updated.

    If you’re due a bill in the next two weeks, we’ll use your reading to bill you. If you’ve had a bill in the last four weeks, we’ll update it and send you a new one.

    I’ve forgotten my password - what should I do?

    Go to the login page and click on 'Forgotten your login details?', then enter your email address. We'll send you an email that will allow you to log in. Once you're logged in, you'll be asked to change your password.

    How do I change my password?

    Log in to your account, then go to the 'About you' section. Under 'Your password' enter your new password and click 'update' at the bottom of the page.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments. 


  • **Pay by Direct Debit and get an annual discount of £40 per fuel, deducted from your standing charge. Choose paperless billing and get an annual discount of £6 per fuel, deducted from your standing charge - the following tariffs are excluded: energyplus Care, Woolwich Domestic Heat, EDN, EBICO and all Pay As You Go meter customers. These discounts are inclusive of VAT. 

  • Save with Direct Debit

    Rh Direct debit

    Pay by monthly Direct Debit and get a £40 discount per fuel, per year.

    Switch to Direct Debit

  • Get in touch

    Rh Contact us

    If you'd like to contact us you can send us an email or give us a call

    Contact us now

  • How to read your meter

    Get help to read your meter

    Take control of your bills and only pay for what you use by learning how to read your meter.

    Find out more