Go to content

Cookies and your privacy

Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.

Your use of our website without modifying your cookie settings means you consent to our use of cookies.

Your account

  • View and pay your bills online

  • It’s easy to pay your bills online using your debit or credit card through our secure online payment service. And if you pay in full by the time shown on your quarterly bill, we'll give you an extra £5 discount off your next bill.

    All you need to do is log in to your online account. There’s no limit to how many payments you make online, so you can give a meter reading and make payments as often as you like to help keep your account on track. You'll need to pay each outstanding amount separately, but you'll be given the option to make another payment at the end of each payment that you make. If you pay using a credit card, you'll be charged a 1.5% handling fee for each transaction you make.

    If you register for paperless billing, we’ll send you an email reminder when your bill is ready. Not only will you get £12 per year off your energy**, you'll also be able to access and update your accounts any time, anywhere. 

    Question mark icon
    Don't have an online account?
    Don't worry, it only takes a couple of minutes to register and you'll soon be able to make online payments. Our online services give you fast and easy access to your accounts as well as lots of other benefits.
     

    An easy way to save

    If you’re looking for a payment method that’s simple to use, helps you budget and saves you money, then why not set up a monthly Direct Debit? It allows you to spread your costs evenly throughout the year, on a day of the month that suits you. And because we’re committed to saving you money, we’ll give you up to £80 off your energy**.

  • I need more help with this

  • I want to learn more about making payments

    How can I pay my bill?

    We have a variety of ways to pay your bill. Our best way to pay is by monthly Direct Debit, which can save you up to £80 per year off your energy**. Or to pay by credit or debit card, login to your account and click make a payment.

    How can I find out what my up to date balance is?

    Register for an online account and attach your gas and/or electricity account(s) to it.

    Give us a meter reading when you've logged in and we'll give you an up to date balance straight away.

    I want to pay my up to date balance online – how do I find out what it is?

    If you have an online account, then it will show what your current account balance is when you log in, including any debits or credits. If you give us a meter reading, we’ll tell you your usage since your last bill and the cost. Depending on when you had or are due a bill we may rebill your account or use this reading towards the next bill.

    Can I make payments every time I update my online account?

    Yes, there's no limit to how many payments you can make online. You can login, give a meter reading and make payments as often as you like to help keep your account on track.

    Please note, if you pay by credit card you'll be charged a handling fee for each credit card transaction you make.

    I’ve just made a payment towards my bill - should I let you know?

    If you’ve made a payment it should show on your account within a few days, so you don’t normally need to let us know. But if you have a payment plan and you made your payment later than you were supposed to, you could contact us to confirm that your payment plan is still in place.

  • How do I set up and manage a Direct Debit?

    How do I set up a Direct Debit?

    It’s quick and easy to set up, all you need is your bank account number and sort code. You can either fill in our online Direct Debit form, or contact us and we’ll be happy to help.

    What information do I need to set up a Direct Debit?

    You’ll need:
    • Your personal details
    • Your house number and postcode
    • Your customer account number, if you have it
    • Your bank account number
    • Your bank sort code
    • A meter reading (so we can make sure you’re paying the right amount)

    How do I change my Direct Debit payment amount?

    Take a meter reading from your gas and electricity meter (it helps us to check how much energy you’re using). 
    Then ask for a review or suggest a new amount using our Direct Debit form.

    I can’t afford my Direct Debit payments, what do I do?

    If you’re having difficulties paying for your bills, we’re here to help. The best thing to do is get in contact with us. We’ll work with you and do our best to find an affordable solution for you.

  • How do I set up and manage an online account?

    I want to view my bills and manage my account online. How do I do this?

    First you'll need to register for an online account. You’ll then need to sign into your new profile and attach your account number(s) on your first visit.

    You'll then be able to view your bills, update your meter readings and make payments. 

    What happens to my meter reading when I enter it online?

    If you’ve logged into your account and given us a reading, we’ll tell you your new balance and how much you’ve used since your last bill straight away. Or if you’ve given us a reading using our online form, it can take up to five days for your account to be updated.

    If you’re due a bill in the next two weeks, we’ll use your reading to bill you. If you’ve had a bill in the last four weeks, we’ll update it and send you a new one.

    I’ve forgotten my password - what should I do?

    Go to the login page and click on 'Forgotten your login details?', then enter your email address. We'll send you an email that will allow you to log in. Once you're logged in, you'll be asked to change your password.

    How do I change my password?

    Log in to your account, then go to the 'About you' section. Under 'Your password' enter your new password and click 'update' at the bottom of the page.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.

  •  

    **Pay by Direct Debit and get an annual discount of £40 per fuel, deducted from your standing charge. Choose paperless billing and get an annual discount of £6 per fuel, deducted from your standing charge - the following tariffs are excluded: energyplus Care, M&S Energy, Woolwich Domestic Heat, EDN, EBICO and all prepayment meter customers. These discounts are inclusive of VAT. 

  • Pay your bill online

    Ways To Pay

    Log in to your online account and pay your bill or make a payment towards your account.

    Log in and pay

  • How to give us your meter reading

    You can give us your reading at any time of day and in a number of different ways:

  • Chat live to an expert

    Rh Web chat

    Get helpful advice instantly from a member of our team. We'll answer as soon as possible.

    Start chatting