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Your account

  • Switch to paperless billing

  • Paperless Billing Tree 2
    • Save an extra £12 off your energy*
    • Save space - no more drawers full of old bills
    • Save time - it's quick and easy to view your statements online
    • Save the environment - by using less paper

    Log in and go paperless

  • We're always working to improve our online services to make things easier for you and giving you more time to do things the things you want to.

    By signing up for paperless billing, you'll get an extra discount of up to £12 off your energy*.   

    You'll also be helping to make our planet a healthier place just by saving paper, which means less clutter for you too. And we'll send you an email when your bill is ready to view, so no more waiting for the postman!

    How to switch to paperless

    Changing to paperless is easy, here's how:

    If you already have an online account:
    2. Click on one of your accounts.
    3. Click on the 'statement type' option.
    4. You can then choose 'paperless' and do this for each of your accounts.
    If you don't have an online account:
    1. Use our online form to register for an online account - it's simple and secure.
    2. You'll need the following to hand:
      1. Your name
      2. Your telephone number
      3. Your email address
      4. Your 10 digit customer account number
       
    3. After you've activated your online account, please remember to attach your energy accounts to your online profile.

  • I need more help with this

  • Frequently asked questions

    Is your online billing system secure?

    Yes - you don't need to worry about anyone else having access to your account details. If at any point you think anyone has learned your password then we’d advise you change it to something no one else knows as soon as you can.

    I want to view my bills and manage my account online. How do I do this?

    First you'll need to register for an online account. You’ll then need to sign into your new profile and attach your account number(s) on your first visit.

    You'll then be able to view your bills, update your meter readings and make payments. 

    I’m trying to link my energy account to my online account. But the websites tells me it’s already been attached, what’s happened?

    You may have attached your energy account to another online account. It might be an old email address you don’t use anymore.

    Or it could be another bill payer in your home that’s attached the energy account to their own online account. You should check with them.

    If you’re still having problems, contact us.

    I have an online account – can I view my previous bills online?

    You’ll only be able to view your bills online from the date you’ve registered for an online account. Once you’ve registered, your bills will be kept for two years.

    How do I change the email address you send my bills to?

    Log in to your account, then go to 'About you'. You can change the email address you want us to use for your future bills.

    Can I print my bill as proof of my address?

    Your bills will appear exactly the same as if we’d posted them to you. Just log into your online account and select ‘Your accounts’. Under ‘View your bill (PDF)’ you can view your bill in PDF format and print it.

    What programs do I need on my computer to get the most from your website?

    Our website is designed to work with the minimum of fuss. The only additional programs you might need are an up-to-date media player to see our videos and a PDF file reader such as Adobe to view some documents. We'll never request that you download any software directly from our site.

    What are the benefits of paying by Monthly Direct Debit?

    • We’ll give you a discount off your energy of up to £40 per fuel, per year
    • You can spread the cost evenly throughout the year
    • It’s easy to manage
    • You choose the payment date
    • It’s so simple and easy to budget - which means it’s the most popular choice of payment with our customers
    • It’s quick and easy to set up. All you need is your bank account number and sort code.

    You can set up a Direct Debit using our online form or contact us and we'll be happy to help.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.


  • *Choose paperless billing and get an annual discount of £6 per fuel, deducted from your standing charge. The following tariffs are excluded: energyplus Care, M&S Energy, Woolwich Domestic Heat, EDN, EBICO and all prepayment meter customers. Discounts are inclusive of VAT.

     

  • Log into your account

    Rh Login

    View your bills, update your meter reading and make payments

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  • Find all the answers

    Rh FAQ

    Find answers to the most common questions our customers ask us.

    Visit the FAQs