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  • Update your meter readings online

  • You can take control of your bills and make sure they’re accurate by updating your meter readings online. If you’ve got an online account, the great news is you can update your meter reading at any time and find out how much you’ve used, even if you’re not due a bill. There's lots of other benefits of giving up to date meter readings as well!

    • Accurate bills mean you'll be getting the right amount of payment plan discount.
    • You can get an up to date balance and make payments before your bill is due.
    • It helps us make sure your payments are the right amount.
    • It can help you see where you can save energy and money.

  • How to give a reading through your online account

    You can give a meter reading through your online account to find out an up to date balance, or to amend an estimated bill you've received.

    If you have an online account, please log in. If not, you just need to register for an online account. Click on your electricity or gas account under ‘your service’ and submit your meter reading.

     Submit meter reading 1 

    Once you’ve submitted your reading, we’ll give you an up to date balance. We’ll work out what you’ve used since the last reading, and include any payments you’ve made since the last bill.

    Submit meter reading 2

  • How to register for an online account

    Registering is easy and only takes a couple of minutes.

    All you need is a few details, including your 10-digit customer account number which can be found on the front of your bill. Simply fill in our online registration form and that’s it! You’ll soon be able to manage your accounts online simply and effectively.

  • Other ways to give a meter reading

    With an online account, you can get a live account update straightaway.

    You can also complete our online form to let us know your meter readings, but this can take up to three days to be updated. If you'd rather, you can call our automated Meterline and give us your readings on 0800 107 3205*. Meterline is available 24 hours a day, 7 days a week.

  • Important information

    Even if you provide your meter readings online, we still need to do safety checks on your meter. We have a responsibility to inspect your meter at least once every two years.

    So, if a meter reader or engineer calls please let them in.

  • *We may monitor your call to help improve our customer service.

  • Log in to your account

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    View your bills, update your meter reading and make payments

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  • Get your questions answered straightaway

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    Chat live to one of our team. We will answer your chat as soon as possible.

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