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Regulatory and Guidance information

As a utility provider we have responsibilities to our customers. To find out more about our responsibilities and regulatory requirements, you can download and read these PDF files.

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Energy

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Home phone

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For calls-only talk customers, your terms and conditions will be different from those shown in the link below. The main difference is that your phone service is not defined to include line rental.

If you would like a copy or have a question about your own terms and conditions, please contact Customer Service on 0845 678 0051.

talk Charges and Tariffs information effective from 1 April 2010 will be available soon.

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Water

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SSE Water Limited
Water Industry Act 1991

Applications for an inset appointment as sewerage undertaker for area at Hunter Avenue, Ashford

SSE Water Limited of 55 Vastern Road, Reading, Berkshire, RG1 8BU (“the Company”), hereby gives notice, pursuant to section 8(2) of the Water Industry Act 1991 (“the Act”), that it has applied to the Water Services Regulation Authority to be appointed as Sewerage Undertaker in place of Southern Water Services Limited (“Southern Water”) for an area at Hunter Avenue, Ashford. Maps showing the area covered by the application may be inspected at the Company’s offices above during normal business hours. The provisions of section 7(4)(b) of the Act are applicable in that the appointment relates only to parts of the area to which Southern Water’s appointment as sewerage undertaker relates, none of the premises in which is served by that company.

Applications for an inset appointment as water and sewerage undertaker for an area at Bromley Common, Bromley

SSE Water Limited of 55 Vastern Road, Reading, Berkshire, RG1 8BU (“the Company”), hereby gives notice, pursuant to section 8(2) of the Water Industry Act 1991 (“the Act”), that it has applied to the Water Services Regulation Authority to be appointed as Water and Sewerage Undertaker in place of Thames Water Services Limited (“Thames”) for an area at Bromley Common, Bromley. Maps showing the area covered by the application may be inspected at the Company’s offices above during normal business hours. The provisions of section 7(4)(b) of the Act are applicable in that the appointment relates only to parts of the area to which Thames’ appointment as water and sewerage undertaker relates, none of the premises in which is served by that company.

Application for an inset appointment as water and sewerage undertaker for area at Park Views, Epsom 

SSE Water Limited of 55 Vastern Road, Reading, Berkshire, RG1 8BU (“the Company”), hereby gives notice, pursuant to section 8(2) of the Water Industry Act 1991 (“the Act”), that it has applied to the Water Services Regulation Authority to be appointed as Water and Sewerage Undertaker in place of Thames Water Services Limited (“Thames”) for an area at Park Views, Epsom. Maps showing the area covered by the application may be inspected at the Company’s offices above during normal business hours. The provisions of section 7(4)(b) of the Act are applicable in that the appointment relates only to parts of the area to which Thames’ appointment as water and sewerage undertaker relates, none of the premises in which is served by that company.

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