1. talk is only available to residential customers with a BT line. All prices include VAT at 20%.

2. Payment should be by Direct Debit, otherwise a further charge will be applied each month to cover additional costs. Line rental prices include quarterly paper bills. Monthly billing is available at an extra charge for paper bills or at a discount for paperless billing, which can be set up via registration on our website. These charges and others that may apply in certain circumstances are set out in the talk charges and tariffs information on our website.

3. Different rates apply to international destinations not listed, international mobiles and non-geographic numbers such as directory enquiries, internet numbers and premium-rate services. 0870 calls will cost a maximum of 18.25p for a one-minute call with subsequent minutes costing a maximum of 6.75p per minute. Calls to other NTS (Number Translation Service) numbers vary depending on the number, with a maximum cost of 25.78p per minute. Calls to 070 numbers cost a maximum of 87.08p per minute. For further details see the talk charges and tariffs information on our website.

4. All local/national calls and calls to mobiles and international calls will be rounded up to the next whole minute. This does not apply to NTS, premium rate or inclusive calls. The total cost of each non-inclusive call will be rounded up to the nearest whole penny.

5. Inclusive talk calls are calls to local and national numbers, beginning 01, 02 and 03. Inclusive calls last up to 70 minutes. Redial before 70 minutes to avoid additional charges. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday.

6. 0845 & 0870 calls are free up to 70 minutes during the same inclusive periods as your call package. Excludes indirect access numbers and dial-up internet access. Fair use policy applies – maximum 1,000 minutes or 150 calls a month. If either of these limits is exceeded, we will charge for these calls at the equivalent rate for non-inclusive periods. Calls to personal numbers beginning 070 are excluded from call packages.

7. The call set-up charge does not apply to inclusive talk calls as well as certain other call types. For details see our talk charges and tariffs information on our website.

8. The mobile rates listed apply seven days a week for calls to the following networks: O2, Orange, Vodafone and T-Mobile.

9. Subject to terms and conditions, which can be found on our website.