• Emergency phone numbers

  • Take a look at the telephone numbers below to find out who you need to call if you have an emergency with your gas, electricity or Pay As You Go meter.

    You can find out more about how to keep your home and loved ones safe with our safety and emergency pages.

  • Gas emergency phone numbers

    If you think you have a gas leak, call the National Gas Emergencies number below immediately. 

    National Gas Emergencies 0800 111 999

  • Electricity emergency phone numbers

    Electricity emergency

    To report a power cut or dangerous situation, contact your local network operator from the list below:


    North West England  Electricity North West 0800 195 4141
    North East England Northern Powergrid 0800 66 88 77
    Yorkshire Northern Powergrid 0800 375 675
    East Midlands Western Power Distribution 0800 056 8090
    Midlands Western Power Distribution 0800 328 1111
    East England UK Power 
    0800 783 8838
    South East England UK Power 
    0800 783 8866
    London area UK Power 
    0800 028 0247
    Southern area SSE Power Distribution 0800 072 7282
      or 0345 072 1905
    North of Scotland  SSE Power Distribution 0800 300 999
      or 0345 072 1901
    South of Scotland SP Energy Networks 0800 092 9290
    Cheshire, Merseyside, North Wales and North Shropshire  SP Energy Networks 0800 001 5400
    South Wales Western Power Distribution 0800 052 0400


  • Pay As You Go emergency phone numbers

    Pay As You Go emergency

    If you've got an emergency or fault with your Pay As You Go meter, take a look at our Pay As You Go meter fault page. Or you can give us a call using the numbers below:


    Electricity Pay As You Go emergency
    0800 980 0414*
    (free call)
    Gas Pay As You Go emergency
    0800 980 0427*
    (free call)

    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

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    Find answers to the most common questions our customers ask us.

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