Go to content
Home »Help and advice »Extra help »Help for priority customers »
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
The Warm Home Discount is a Government scheme, designed to provide financial assistance to low income and vulnerable households. In the 2015/16 financial year, eligible households will receive a discount of £140 on their electricity account by 31 March 2016.
The Warm Home Discount scheme is split into two groups - the 'Core' and 'Broader' group.
You may automatically be eligible for the discount under the 'Core' group.
You may automatically qualify for this discount if you or your spouse/partner are the named electricity account holder and if on the 12 July 2015 you can answer YES to either of the two statements listed below:
IMPORTANT - Please make sure you read the letter carefully as some customers may have to contact the DWP call centre to provide additional information before they can send us an instruction to apply the discount to your electricity account. In this instance you must do so before the 29 January 2016 as the DWP are unable to accept claims after this date. If SSE wasn't your supplier on 12 July 2015, then your old supplier will be instructed to apply the discount subject to you meeting the eligibility criteria above.
If you do automatically qualify for a £140 discount, it will be applied to your electricity account by the end of March 2016.
If you are not automatically eligible, you may still be able to apply for the discount under the 'Broader' group.
Even if you don't qualify automatically, you may still be eligible for help from SSE if you or your spouse/partner can say YES to any of the following statements. If that's the case, you need to complete, sign and return an application form to us.
I receive Income Support, income-based Jobseeker's Allowance, income-related Employment and Support Allowance or Universal Credit AND a pensioner premium (all rates).
I receive Income Support, income-based Jobseeker's Allowance, or income-related Employment and Support Allowance or Universal Credit AND one of the following statements applies to me:
I have a child living with me who receives free school meals who was born on or before 01 April 2007
My total household annual income is less than £16,190, and I receive child tax credit OR the Universal Credit equivalent AND one of the following:
The rules of the Warm Home Discount scheme are very precise and we are only allowed to apply a discount if you or your partner fully meets the criteria of the scheme. The person who receives the qualifying benefits must be happy for us to share their details with the Department for Work and Pensions, or another third party, for the purpose of verifying your eligibility for the discount.
Please remember that you must have an active electricity account with us to apply. If your electricity is supplied by another company you'll need to contact them to apply for the discount.
The quickest way to apply for the Warm Home Discount rebate is by downloading and printing out one of our application forms:
PDF file:Warm Home Discount extra information (213KB)
PDF file:Warm Home Discount application - non-pension credit (69KB)
PDF file:Warm Home Discount application - with pension credit (65KB)
PDF file:Warm Home Discount application - non-pension credit for third parties (75KB)
PDF file:Warm Home Discount application - with pension credit for third parties (72KB)
Once you've filled in your details, please send it back to us as soon as possible. We have a limited number of discounts available and we may have to close the scheme at short notice.
Post: Careline, FREEPOST, PO Box 224, Havant, PO9 9DG
Scan and email: email@example.com
Alternatively, we can post a copy of the form to you for you to fill in and send back to us. If you'd like to request a copy of the form, then please complete our online Warm Home Discount application request form.
We've got lots of other ways you can save money, such as changing the way you pay to monthly Direct Debit and signing up to paperless billing. You can also lower your energy bills by making small changes around your home. Our energy efficiency advice and helpful tips give you easy ways to save energy and money.
For winter 2015/16, people born on or before 5 July 1953 will be eligible to receive a Winter Fuel Payment from the Government. The amount you will receive depends on your circumstances, but will be between £100 - £300.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
If you need help or have a question that we haven't answered here, please call us on 0800 300 111*
Reducing energy usage by 10% is easier than you think.
Find out how
Get up to £80 off per year when you switch to monthly Direct Debit
Sign up now
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.