• Help for our priority customers

  • The Warm Home Discount scheme 

    The Warm Home Discount is a Government scheme, designed to provide financial assistance to low income and vulnerable households. In the 2015/16 financial year, eligible households will receive a discount of £140 on their electricity account by 31 March 2016. 

    The Warm Home Discount scheme is split into two groups - the 'Core' and 'Broader' group.

    You may automatically be eligible for the discount under the 'Core' group.

    You may automatically qualify for this discount if you or your spouse/partner are the named electricity account holder and if on the 12 July 2015 you can answer YES to either of the two statements listed below:

    • I receive the Guarantee Credit element of Pension Credit only (not just the State Pension) or;
    • I receive the Guarantee Credit element and the Savings Credit element of Pension Credit
    If you answered YES to either statement you don't need to contact us. The Department for Work and Pensions (DWP) will write to you between September 2015 and November 2015 to confirm you may be entitled to receive this discount and whether you need to do anything else.

    IMPORTANT - Please make sure you read the letter carefully as some customers may have to contact the DWP call centre to provide additional information before they can send us an instruction to apply the discount to your electricity account. In this instance you must do so before the 29 January 2016 as the DWP are unable to accept claims after this date. If SSE wasn't your supplier on 12 July 2015, then your old supplier will be instructed to apply the discount subject to you meeting the eligibility criteria above.

    If you do automatically qualify for a £140 discount, it will be applied to your electricity account by the end of March 2016.

    If you are not automatically eligible, you may still be able to apply for the discount under the 'Broader' group.

    Even if you don't qualify automatically, you may still be eligible for help from SSE if you or your spouse/partner can say YES to any of the following statements. If that's the case, you need to complete, sign and return an application form to us.

  • 1. Pensioners

    Do you receive any pension-related benefits?
    • I receive the Savings element of Pension Credit only Or

    I receive Income Support, income-based Jobseeker's Allowance, income-related Employment and Support Allowance or Universal Credit AND a pensioner premium (all rates).

    2. Chronically sick and/or disabled people

    I receive Incapacity Benefit or Severe Disablement Allowance or Employment and Support Allowance AND either Housing or Council Tax benefit OR

    I receive Income Support, income-based Jobseeker's Allowance, or income-related Employment and Support Allowance or Universal Credit AND one of the following statements applies to me:

    • I have a child living with me who was born on or after 01 April 2010
    • I receive Disability Living Allowance / or I receive Disability Living Allowance on behalf of a child living with me who was born on or after 01 April 1996
    • I receive Disability Living Allowance (DLA) / Personal Independence Payment (PIP)
    • I receive Incapacity benefit or Serve Disablement Benefit (these only relate to Income Based Jobseekers allowance)
    • I receive War Disablement Pension
    • I receive Industrial Injuries Disablement Benefit
    • I receive an additional payment (such as the work-related activity group or support component of Employment and Support Allowance) because I am sick or disabled
    • A limited capacity for work element (with or without a work-related activity element [this only relates to Universal Credit])
    • I receive a disability premium (all rates)

    3. Families

    I receive Income Support, income-based Jobseeker's Allowance, or income-related Employment and Support Allowance AND one of the following statements applies to me:
    • I have a child living with me who was born on or after 01 April 2010
    • I receive Disability Living Allowance on behalf of a child living with me born on or after 01 April 1996

    OR

    I have a child living with me who receives free school meals who was born on of before 01 April 2007

    OR

    My total household annual income is less than £16,190, and I receive child tax credit OR the Universal Credit equivalent AND one of the following:

     

    • I receive a disability premium (all rates)
    • I receive a pensioner premium (all rate)
    • I have a child living with me who was born on or after 01 April 2010
    • I receive child tax credit which includes a disability premium for a child living with me who was born on or after 01 April 1996
    • I have a disabled child with a disability premium living with me born on or after 01 April 1996

     

  • Important information about the Warm Home Discount scheme

    The rules of the Warm Home Discount scheme are very precise and we are only allowed to apply a discount if you or your partner fully meets the criteria of the scheme. The person who receives the qualifying benefits must be happy for us to share their details with the Department for Work and Pensions, or another third party, for the purpose of verifying your eligibility for the discount.

    Please remember that you must have an active electricity account with us to apply. If your electricity is supplied by another company you'll need to contact them to apply for the discount. 

    How to apply

    The quickest way to apply for the Warm Home Discount rebate is by downloading and printing out one of our application forms:

    PDF icon PDF file:Warm Home Discount extra information (213KB)

    PDF icon PDF file:Warm Home Discount application - non-pension credit (69KB)

    PDF icon PDF file:Warm Home Discount application - with pension credit (65KB)

    PDF icon PDF file:Warm Home Discount application - non-pension credit for third parties (74KB)

    PDF icon PDF file:Warm Home Discount application - with pension credit for third parties (72KB)

    Once you've filled in your details, please send it back to us as soon as possible. We have a limited number of discounts available and we may have to close the scheme at short notice.

    Post: Careline, FREEPOST, PO Box 224, Havant, PO9 9DG

    Scan and email: priority.services@sse.com

    Alternatively, we can post a copy of the form to you for you to fill in and send back to us. If you'd like to request a copy of the form, then please complete our online Warm Home Discount application request form.

    What else can I do to save money on my bills?

    We've got lots of other ways you can save money, such as changing the way you pay to monthly Direct Debit and signing up to paperless billing. You can also lower your energy bills by making small changes around your home. Our energy efficiency advice and helpful tips give you easy ways to save energy and money.

    Winter Fuel Payment

    For winter 2015/16, people born on or before 5 July 1953 will be eligible to receive a Winter Fuel Payment from the Government. The amount you will receive depends on your circumstances, but will be between £100 - £300.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments. 

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    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

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    If you need help or have a question that we haven't answered here, please call us on 0800 300 111*

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