In 2006 we published the first Customer Charter in the energy industry. We're always looking to improve the ways we can help you so we've produced an updated version for 2009.

Our commitments

We believe in making commitments that are of value to you, and that you can trust. We want you to be able to relax knowing you are in good hands and served by people who genuinely care.
Perhaps that's why uSwitch has named us the UK’s ‘Best Overall Energy Supplier’* for the sixth consecutive time. But there is, of course, still lots for us to do. As we continue to listen and learn from customers and staff, we’re sure our charter will continue to adapt and grow.

Take a look

We've put our Customer Charter in a handy PDF below for you. Go on take a look, you might be pleasantly surprised.

 PDF file: Southern Electric Customer Charter (579KB)