How to read your meter
We always want you to be paying the right amount for your energy so we read your meter every six months. But if for any reason we can’t take a reading, we’ll use an estimate to bill you.
You can take control of your bills by learning how to read your meter. And it’s easy to update your readings online or by calling our free Meterline service. This gives you the peace of mind you’re paying the right amount.
Follow our easy guides to reading your meters.
Electricity meter
Gas meter
Provide us with your meter reading
It’s simple and straight forward. You can give us your meter reading online, or by calling our free Meterline service. It's open 24 hours a day, 7 days a week.
Find out more