Our phone numbers

We are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday unless otherwise specified. We may monitor your call to help improve our customer service.

To switch to Southern Electric

• Electricity and gas - 0800 117 116 (free call)
• Telephone package (talk) - 0800 107 3203 (free call)
• broadband package - 0800 107 3203 (free call)
• Gas boiler and electrical wiring maintenance and protection (shield)  - 0845 078 6771 (local rate call)
• Gas boiler, central heating and electrical installations - 0845 078 2056 (local rate call)

You can also find out more information on our shield products online.

General enquiries

• Electricity - 0845 7444 555 (local rate call)
• Gas - 0845 758 5401 (local rate call)
• talk phone service - 0845 678 0051 (local rate call)
• broadband service - 0845 678 0051 (local rate call)
• shield service - 0845 078 6771 (local rate call)
• International calls (from abroad) - 44 870 9011039

Emergency

Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency.

• Electricity - 08000 72 72 82 (free call)
• Gas emergency 0800 111 999 (free call)
• Boiler breakdown and emergencies  0845 078 6771 (local rate call)

Find out more in our Safety and emergencies section

To request a new connection

If you are building a new property or development or converting an existing property, you will need a new electricity connection. To connect to Southern Electric, call the number below or visit our website.

• 0800 048 3516 (free call)
Open 8am to 5pm Monday to Friday.

Extra services

Meterline
Open 24 hours a day, every day of the year.
To give us a meter reading to amend your bill or give us a reading for your next bill.
0800 220 995 (free call)

Careline
Information about special services for the elderly, disabled or chronically sick.
0800 622 838 (free call)
Find out more in our Careline section

Textline
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.
For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
0800 622 839 (free call)
Find out more in our Careline section

Energyline
Open 8am to 5pm Monday to Friday.
For information and advice on using your energy wisely.
0800 072 7201 (free call)
Find out more in our energy efficiency section

Press Office

We welcome enquiries from professional journalists and we provide a 24-hour service for urgent enquiries. Open 8am - 5:30pm Monday to Friday.

0845 0760 530 (local rate call; journalists only please)

For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.