• Electricity and gas - 0800 117 116 (free call) 
• Telephone package (talk) - 0800 107 3203 (free call)
• broadband package - 0800 107 3203 (free call)
• Gas boiler and electrical wiring maintenance and protection (shield)  - 0845 078 6771 (local rate call)
• Gas boiler, central heating and electrical installations - 0845 078 2056 (local rate call)
  
  You can also find out more information on our shield products online 

You can also contact us online or use our LiveChat service.

• Electricity and gas - 0845 071 3953 (local rate call)
• Pay as you go:
  • Electricity - 0800 980 0414 (free call)
  • Gas - 0800 980 0427 (free call)
• talk phone service - 0845 678 0051 (local rate call)
• broadband service - 0845 678 0051 (local rate call)
• shield service - 0845 078 6771 (local rate call)
• Water – 0800 980 1391 (free call)

• Meterline - 0800 107 3205 (free call)
  Open 24 hours a day, every day of the year. To give us a meter reading to amend your bill or give us a reading for your next bill.
• Careline - 0800 622 838 (free call)
  Information about special services for the elderly, disabled or chronically sick.
• Textline - 0800 622 839 (free call)
  Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
• Energyline - 0800 072 7201
  Open 8am to 5pm Monday to Friday. For information and advice on using energy.

• Electricity - 08000 72 72 82 (free call)
• Gas emergency 0800 111 999 (free call)
• Boiler breakdown and emergencies  0845 078 6771 (local rate call)
  
  Find out more in our Safety and emergencies section 

If you are building a new property or development or converting an existing property, you will need a new electricity connection. To connect to Southern Electric, call the number below.

• 0800 048 3516 (free call) Open 8am to 5pm Monday to Friday.

Open 8am - 5:30pm Monday to Friday. 0845 0760 530 (local rate call; journalists only please)

For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.