Understanding your bill

To join our Priority Service Register and receive any of these services, phone our Careline on 0800 622 838. All calls to our Careline are free.

Talking bills

If you have trouble seeing or reading your bill, our talking bill service may help. One of our advisers will phone you, read your bill to you and answer any questions you may have. Then we will post it to you in the normal way.

Easy-to-read bills

If you have problems reading the normal print on your bill, we can send you a bill that is easier to read because the print is larger.

Help from others

If a friend or relative usually helps you when you get your bill, we can send it to them direct. This makes it easier for you and them to deal with the bill. If you would like a copy too, please make sure you ask us.

Braille bills

If you would like to receive your bills in Braille, we can arrange to do this for you. We will also send any other correspondence to you in Braille.

Paying your bill

We offer several ways to pay and can help you choose the payment scheme that suits you best.

If you find it hard to pay your bill, please phone us straight away. To discuss your electricity account, phone us on 0845 712 5423. To discuss your gas account, phone us on 0845 600 1188. Our advisers will discuss the options that are available to you. Please do not be put off talking to us, because the sooner we know there is a problem, the sooner we can help you.