• Trouble paying your bill?

  • Billing & Payment
  • We understand that everyone might have trouble paying their bills now and then. If you're worried about paying your bills or have a debt, the best thing to do is talk to us.

    We're here to find the best solution for you and we'll always take into consideration your ability to pay.

    What you can do

    Get some honest advice on what you can do if you're worried about paying your bills

    Find out more 

    or call us on 0845 0707 395*
     

  • Take the first step and talk to us

    The best thing to do is talk to us about your situation. See how you can get in touch.

    Find out more

    What happens if you don't pay

    We believe in being honest with you. Learn about what action we may take.

    Find out more

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.

  • Who else can help

    There are lots of organisations that can offer you help with money problems. Some offer general advice and find grants that may be available to you. Others specialise in debt management plans, and some will help you to reduce the cost of your bills.

    See the list of useful contacts  


  • *We may monitor your call to help improve our customer service.
  • **Southern Electric is a trading name of SSE Energy Supply Limited, voted Best for Customer Service every year since 2006 in the uSwitch Customer Satisfaction Reports. 

  • We'll always look out for you

    • You can talk to us by phone, email or by requesting a callback.
    • We'll work with you so you have peace of mind about your bills.
    • We'll respect your situation and offer you real solutions
    • It's one of the reasons why uSwitch has awarded us Best for Customer Service every year since 2006.**

  • Pay your bill online

    Ways To Pay

    Log in to your online account and pay your bill or make a payment towards your account.

    Log in and pay

  • Let us help

    Give us a ring and speak to one of our specially trained team on 0845 0707 395* 

    Other ways to contact us