• Pay As You Go meters

  • A Pay As You Go meter allows you to pay for your gas and electricity as you use it. You won't receive a bill from us, so it's a simple way to pay for your energy.

    It helps you to budget for your energy use, and you can see how much energy you use on a daily basis. We'll still send you a statement each year so you can keep an eye on how much you've used.

    If you have any outstanding debt from your past energy bills, we can add this to the Pay As You Go meter and spread it out into affordable weekly repayments.

    Topping up your meter

    It's easy to keep your meter topped up. All you need to do is take your electricity key or gas card to your nearest PayPoint or Post Office.

     

    Rh Smart energy To find out where your nearest PayPoint site is, take a look at the PayPoint finder. Or, to find out where your nearest Post Office is, take a look at the Post Office finder.

     

    It's important to keep your gas and electricity meter topped up, or your supply may stop unexpectedly. You'll have emergency credit on your meter, in case you're not able to top up your meter straight away. When you next top up your meter, you'll need to buy enough credit to repay any emergency credit you've used, as well as covering your everyday usage.

     

    Rh Smart energy Make sure you look after your key/card by keeping it clean and in good working condition. If it gets dirty or damaged, it may not work, and replacement keys and cards may be charged for.

     

    Going on holiday?

    One more thing to do before you go – check your meter to make sure you've got enough credit to last until you get back! Even if you've turned all your appliances off, the meter will still collect the daily standing charge and any weekly repayments towards any outstanding balance you may owe.

    Make sure you've also got enough credit for appliances you have left on, such as your fridge and freezer. If you run out, there'll be nobody home to start the emergency credit. And nobody wants to come home to a defrosted freezer!

     

    Rh Smart energy Most customers use more energy in the winter. So you'll need to top up with more money during the colder months. To make things easier, set yourself a weekly budget so that you build up a credit on your meter in the summer. Then you won't be spending a lot more in the winter.

     

  • I need more help with this

  • Frequently asked questions

    Why have I received a statement when I have a Pay As You Go meter?

    We send a yearly statement to show how much gas or electricity you've used. These are sent out for information only. If you receive a bill which isn't an annual statement, please call us on 0800 980 0414 for electricity or 0800 980 0427 for gas and we'll be happy to help.

    Can I top up my Pay As You Go meter online?

    We don't currently offer this facility, however it will be available with the introduction of Pay As You Go smart meters.

    How do I find out what price I’m paying?

    Check out our prices page for our current prices.

    How do I exchange my Pay As You Go meter for a credit one?

    Take a look at our page about removing a Pay As You Go meter to see if it's the best option for you.

    How do I get a Pay As You Go meter?

    Take a look at our page about getting a Pay As You Go meter to see if it's right for you.

    I've lost my key/card - how can I get a new one?

    If you've lost your key or card, please call us on 0800 980 0414 for electricity or 0800 980 0427 for gas. We'll arrange a new one to be sent to you. Please note that we may charge you for a replacement key or card.

    How do I read my Pay As You Go meter?

    Each type of Pay As You Go meter is slightly different. Some meters have one screen for the meter readings and one for your payments and prices. Other meters have a digital display where you scroll through the information by pressing a button. If you're unsure about what the information on your meter means then call us on 0800 980 0414 for electricity and 0800 980 0427 for gas and we'll be happy to help.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments. 

  • Phone us

    Electricity:
    0800 980 0414
    Gas:
    0800 980 0427
    Moving home:
    0800 980 2481

  • Where to buy credit

    Find out where to buy credit to top up your Pay As You Go meter
    PayPoint finder
    Post Office finder

  • Pay As You Go meters

    Meter icon

    Take a look at our Pay As You Go information.

    This link opens a PDF (356KB).

    Learn about your meter