The cheapest way to pay

If you're looking for a payment method that's simple to use, helps you budget and gives you 6% off your energy unit price^** then a monthly Direct Debit could be for you. It allows you to spread your costs evenly throughout the year, on a day of the month that suits you.

Save another 1% with paperless billing

Since you'll be paying by Direct Debit, why not switch to paperless billing? Going paperless is great because:

• We'll give you a further 1% discount†
• It's space saving - no more cupboards full of old bills
• It's time saving - it's quick and easy to access statements online
• It helps the environment by saving paper

To get paperless billing, register for an online account. Or if you've already got an online account, log in and go to 'your services' to change your statement type.

We regularly review your payments

The amount you pay is based on the amount of energy you've used over the last 12 months. If you've not been with us for a year, our expert advisers can help advise a figure.

We'll also:

• Review your account at least once a year to make sure you're paying enough.
• Let you know if your payments change
• Send regular statements so you can keep an eye on how much you're using

You can find out your current account balance whenever you need by registering for an online account. You can give us your meter readings online and we'll tell you what your current balance is straight away.

Remember, we expect you to have a credit on your account just before winter to cover your increased usage in the cold months. 

How to set up or change a monthly Direct Debit

It's so easy to set up a Direct Debit and you can relax in the knowledge your bills are being taken care of. You can also let us know if you've changed bank accounts, want to choose another day for your payments or review the amount you pay.

It's so easy, all you need to do is:

• Fill in our online Direct Debit form or
• Call us on 0845 026 0654*

You'll need to have your customer account number and bank details to hand.

If you need to know more

If there's anything we haven't covered, take a look at our Direct Debit FAQs. 

^{**Discount is off energy unit price. Effective from 14 September 2011. If you are billed prior to the 14 September 2011, your monthly Direct Debit discount will be calculated at 5%.}

_{^†To qualify you must have a gas or electricity account with us, be paying by monthly Direct Debit and have paperless billing. The following tariffs are excluded: Standard Energy Online, energyplus Care, Go Direct (all variants), Price Fix (all variants except Price Fix 5, 6 and 7), betterplan, betterplan plus, M&S Energy, easywarm, Woolwich Domestic Heat, EDN, NSPCC, Severn Trent, Avios Energy, oplan, EBICO customers and all prepayment meter customers.}