Customer satisfaction

We know good customer service counts. That’s why you’ll hear a real person at the end of our phones. And they’ll think of you before thinking of us. We look after you from day one, advise you on how to save money and have your enquiries dealt with quickly and easily.

We also give you the tools to manage your accounts online so you can do things like check your bills and provide us with meter readings quickly and easily.

Perhaps that’s why we've been voted 'Best Overall Energy Supplier' in the uSwitch satisfaction reports for the sixth consecutive time*.

^{*Southern Electric is part of the Scottish and Southern Energy Group, voted Best Overall Energy Supplier in the 2006 (two Reports), 2007 (two Reports), 2008 and 2009 uSwitch Customer Satisfaction Reports.}