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We're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. We may monitor your call to help improve our customer service.
If you have an emergency with your pay as you go meter, use the numbers below to contact us.
If you have a fault or error message on your pay as you go meter, we have some suggestions to help.Find out more in our safety and emergencies section.
Shield gas boiler and electrical wiring care
0800 975 0788(free call)
You can use our online forms to let us know about your move - it's quicker than calling and you can find all the information you need about letting us know.
If you prefer, you can call us using the following phone numbers.
0800 107 3205(free call)
0800 980 0414(free call)
You can also contact us online.
0800 980 8476(free call)
0800 622 838(free call)
Information about special services for the elderly, disabled or chronically sick.
0800 975 1531(free call)
Find answers to the most common questions our customers ask us.
Visit the FAQs
You can do a lot of everyday tasks online:
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SSE and Southern Electric are trading names of: SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs); Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas); SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water); SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco); SSE Energy Solutions Limited Registered in Scotland No. SC386054 (Energy Efficiency Installations & Insulation Products); SSE Green Deal Provider Limited Registered in Scotland No. SC432920 (Green Deal scheme); SSE Retail Limited Registered in Scotland No. SC213458 (Retail Appliances) All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited & SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited, SSE Green Deal Provider Limited & SSE Retail Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Energy Supply Limited, SSE Water Limited, SSE Home Services Limited, SSE Green Deal Provider Limited and SSE Retail Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.