• Send us an email

  • If you haven't been able to find the answers to your questions in the FAQs, you can send us an email with your query. You can ask us anything - from a general query about your bill, Direct Debit or your online account, to letting us know if you've received outstanding service from a member of our staff.

    Got an emergency?

    If you have an emergency, please don't email us. Let us know straight away by calling our emergency phone number.

  • Online contact form

    Online contact form

    If you want to send us an email you can use our form.

  • Complain to us 

    Complain to us

    If we've let you down in any way, we want to put it right. Take a look at our complaints procedure to find out how to contact us with a complaint.

  • Compliment us

    Compliment us

    We'd love to hear from you if you've received outstanding service from a member of our staff. If you've had a good experience and you'd like to share it with us, you can use our online form to let us know

  • Find all the answers


    Find answers to the most common questions our customers ask us.

    Visit the FAQs

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register