Supporting our SAFETY value - we believe all accidents are preventable, so we do everything safely and responsibly or not at all.

We provide bespoke safety information for a number of groups in communities across the UK that may come into contact with electricity and gas in their daily professions and lives. Everyone from emergency services like the fire brigade, police and ambulance services to farmers and agricultural workers, caravanners and campers.

Supporting our SERVICE value – we give our customers service we are proud of and make commitments that we deliver.

We recognise that top quality customer service and staff who understand the complexities of the energy market are important. That’s why our people are committed to doing the best job they possibly can to make sure the service you receive is the best they can offer. This approach seems to work and our customers seem to like it. So much so that we’ve picked up a few awards along the way including Best for Customer Service from uSwitch 6 times in a row.

Supporting our EFFICIENCY value – we keep things simple, do the work that adds value and avoid wasting money, materials, energy or time.

Energy efficiency isn’t rocket science and making small differences to your home and lifestyle make a massive difference to your bank balance. However, there are lots of energy saving options to choose from and our team of experts are on hand to help.

Supporting our SUSTAINABILITY value – we operate ethically, taking the long term view to achieve growth while safeguarding the environment.

We don’t just talk about helping the environment – we make good on our word. We make more energy from wind and water than any other energy company in the UK.^** In a joint venture partnership with RWE npower renewables, we are currently developing Greater Gabbard, the world's largest offshore windfarm under construction.

Supporting our EXCELLENCE value – we strive to get better, smarter and more innovative and be the best in everything we do.

We constantly challenge ourselves to make sure we are providing the best possible service, product and price for our customers. Our commitment in these areas has meant that our customer numbers have more than tripled in the last 10 years. And according to an independent survey conducted by uSwitch our customers new and old say you just can’t get better.^*

Supporting our TEAMWORK value – we support and value our colleagues and enjoy working together as a team in an open and honest way.

We are a major employer in many communities across the UK. And, we offer a range of development programmes suited to the needs of school leavers, trainees, trainee engineers, graduates and apprentices. In 2008/09 we recruited a total of 302 people through these schemes.